Let's improve our employees' experience

IKATAN guides you as you explore and embrace new experiences.

“IKATAN’s responsiveness, expertise, and systematic approach have made it our preferred partner for matters related to customer and employee experience.”

Stéphane Bailly
, Chief of Staff

(01)

Understanding Your Customers

We help you get to know your customers better by assisting you in collecting, processing, and using data from your contact centers, websites, and satisfaction surveys.

(02)

Meet their expectations

We support you in the design, deployment, and management of your contact center—covering managerial, organizational, and technological aspects.

(03)

You free up time for them

We enable your employees to focus on their core business by supporting you with your unified communications, CRM, and desktop projects.

expertise

Our Scope of Operations

Provide high-quality interactions.

Be where your customers expect you to be by using an omnichannel solution that meets your goals for customer satisfaction, traffic management, and cost control.

Our Omnichannel Expertise

Make a Choice Without Compromising

Assistance in selecting a contact center solution, by articulating the project's expectations and objectives in an RFI/RFP.

Rexel

-

15

%

follow-up

UNIFIED COMMUNICATIONS

Facilitate collaboration among your teams by allowing them to communicate through the channel that best suits their needs, while keeping costs and application maintenance under control.

Our Unified Solutions

Make a Choice Without Compromising

Assistance in selecting a contact center solution, by articulating the project's expectations and objectives in an RFI/RFP.

Major Player in the Energy Sector

-

20

%

telecom costs

The Power of AI, the Warmth of Humanity

Get the most out of artificial intelligence by delegating low-value interactions, knowledge base management, and support for your teams to it.

Our AI Expertise

Make a Choice Without Compromising

Assistance in selecting a contact center solution, by articulating the project's expectations and objectives in an RFI/RFP.

Major Bank

-

20

%

average resolution time

The Expert's Perspective

Gain expert insights into your organization and processes through document analysis, data analysis, and interviews with business stakeholders.

Our Consulting Expertise

Successful Outsourcing

Audit of outsourced customer relationship management activities and identification of opportunities to reduce costs, streamline internal and external interactions, and optimize tool configurations.

Engie

90

K

potential savings in euros from outsourcing

Seamless Collaboration

Centralize your operations within a single tool that’s tailored to your needs and seamlessly integrated with your other applications.

Our CRM Expertise

Make a Choice Without Compromising

Assistance in selecting a contact center solution, by articulating the project's expectations and objectives in an RFI/RFP.

Retail Sector

-

25

%

software licensing costs

talents

The Ikatanians

“IKATAN knows how to challenge me so that I can grow, while providing me with all the support and guidance I need to succeed.”

Émilie Para

With IKATAN since 2023

Full-Stack Developer

Stéphane Bailly

With IKATAN since 2024

Chief of Staff

Anne Laurent

With IKATAN since 2025

Full-Stack Developer

“At IKATAN, a sense of community isn’t just a figment of the imagination—we tackle challenges as a team, and every success belongs to everyone.”

Laurent Lefevre

With IKATAN since 2023

Full-Stack Developer

Discover all our talents

IKATAN turns the customer and employee experience
a virtuous cycle.

At IKATAN and in our work with you, we devote all our energy to creating positive and innovative experiences for our customers and employees

(01)

Expertise as a Structure

Our approach to sales, management, and projects is based on our in-depth understanding of the challenges we address.

(02)

The Pursuit of Excellence as a Driving Force

Technology monitoring, continuing education, and recruitment enable us to stay at the forefront of customer and employee experience.

(03)

Humans as Fuel

Our approach puts people at the center of decision-making, because we believe that the employee experience is key to the customer experience.

Expertise as a Structure

Our approach to sales, management, and projects is based on our in-depth understanding of the challenges we address.

The Pursuit of Excellence as a Driving Force

Technology monitoring, continuing education, and recruitment enable us to stay at the forefront of customer and employee experience.

Humans as Fuel

Our approach puts people at the center of decision-making, because we believe that the employee experience is key to the customer experience.

community

Join our experts at IKATAN.

“IKATAN knows how to go beyond our stated needs and provide us with the solution best suited to our business challenges.”

Anne Laurent
, Full-Stack Developer

Resources

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Unified Communications

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