Home
Expertise
Contact CenterUnified CommunicationCRMApplied AI & DataConsulting & Organization
Careers
Join UsJob Opportunities
About UsBlog
Join Us!
Contact Us
Copyright ©2026 Ikatan

CRM Solutions Architect (Salesforce or Microsoft Dynamics)

Apply
Job Description
PERMANENT CONTRACT
Flexible
Clichy-Levallois
5 years of experience
Apply
THE COMPANY

Founded in 2022, IKATAN means "link" in Indonesian. More than just a catchy name, it's at the core of our DNA. Our true added value lies in the connections we forge daily:

Internally: Among our consultants, to build true All-Star Teams where mutual support is a fundamental principle.

With our clients: To move beyond the 'supplier' cliché and become their trusted strategic partner.

In our projects: By perfectly aligning our clients' requirements with our consultants' career objectives. That's the synergy of success!

‍

Rapid growth:

In just 3 years, our approach has proven successful, and the journey has taken off.

‍

We have grown from:

3 passionate founders to a team of 40 collaborators.

a single initial project to over fifteen active clients.

a historical specialization (contact centers) to recognized expertise in the hottest topics in Tech.

‍

Our Scope of Expertise (What you will offer our clients!):

Customer Experience (CX) & CRM: We revolutionize end-to-end customer relationships (digital journeys, automation, cutting-edge CRM tools, operational performance).

Unified Communications: We modernize, secure, and industrialize the telecom infrastructures of tomorrow.

Data & Artificial Intelligence: We leverage data (generative AI, Machine Learning, business algorithms, custom dashboards) to give our clients a competitive edge.

‍

CONTEXT

Become the guardian of overall consistency and the architect of customer data! As a CRM Solutions Architect, you play a pivotal role in our clients’ digital transformation. Your mission is crucial: to design how the CRM will integrate with the entire Information System (IS), particularly with the contact center via computer-telephony integration (CTI). Here, you don’t just build tools—you design the technological link that enables a 360° view of the customer.

‍

Your Achievements
Your main achievements will include:

Your main achievements will include:

  • Architecture Design: Design and validate technical and application architectures on leading platforms (Salesforce or Microsoft Dynamics).
  • IT Integration: Define integration models and data flows via APIs, webhooks, or middleware to ensure the smooth flow of information.‍‍
  • ‍CTI Expertise: Designing and managing the integration of CRM with contact center solutions to optimize the agent experience.‍
  • Urbanization & Consistency: Ensure the scalability of solutions and make sure that the CRM remains the central, consistent hub of the information system.‍
  • Consulting & Market Intelligence: Supporting technical departments in their technology decisions and anticipating changes from CRM vendors.
Your Profile
You are our ideal candidate if you have

Technical Skills

  • Data Flow & Integration: You have a solid understanding of data flow, security, and integration issues (REST/SOAP APIs, ETL).
  • Customer Relations & CTI: You have an excellent understanding of customer relations and computer-telephony integration (CTI).

Personality

  • Visionary: You have the ability to take a broad view to design sustainable and scalable systems.
  • Educator: You have the ability to explain complex technical issues to non-technical audiences.
  • Teamwork: You enjoy working collaboratively and are able to rally others behind your architectural decisions.
Experience
  • Education: You have a five-year degree (Engineering or Master’s in Computer Science).
  • Experience: You have solid experience in software architecture or in integrating major CRM solutions (Salesforce or Microsoft Dynamics).
Join Us
Why is it so great to work WITH US?
Benefits
  • A role with diverse and cross-functional responsibilities – no time for boredom!
  • A young, dynamic team full of positive energy!
  • As one of the first, you will be a key pillar of a rapidly growing company.
  • A positive atmosphere and genuine human interactions.
  • Regular events! (After-work gatherings, parties, seminars, Team Building, etc.)
  • A premium work environment equipped with state-of-the-art facilities.
  • Quality entertainment: PS5, Switch 2, ping-pong, foosball.
  • Comprehensive health insurance (Benefiz), meal vouchers (Swile), and a holiday bonus.
The Recruitment Process
  • Le Match: Our experts review your resume.
  • First Contact: A call with our recruitment manager to discuss your goals and our vision.
  • Showcasing Your Skills: Create and submit your personalized Skills Portfolio to our client.
  • The Meeting: An interview with the end client to confirm that the technical and personal fit is right.
  • Feedback: We'll get back to you quickly to kick off the adventure!
When do we start?

Flexible

Our HQ

Clichy-Levallois (92)

‍

Apply