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CCaaS Expert (Genesys Cloud and/or Amazon Connect)

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Job Description
Permanent Contract
Flexible
Clichy-Levallois
5 years of experience
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THE COMPANY

Founded in 2022, IKATAN means “connection” in Indonesian. And it’s not just a cool name—it’s at the heart of who we are. Our true value lies in the connections we build every day:

Internally: Among our consultants, to build true All-Star Teams where mutual support is a fundamental principle.

With our clients: To move beyond the "supplier" stereotype and become their trusted strategic partner.

In our projects: By perfectly aligning our clients’ needs with our consultants’ career goals. That’s the synergy of success!

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Rapid growth:

In just three years, our approach hit the mark, and the venture really took off.

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We went to:

From three passionate founders to a team of 40 employees.

From a single initial project to more than fifteen active clients.

From a long-standing area of expertise (contact centers) to recognized mastery of the hottest topics in tech.

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Our playground (What you'll be offering our customers!):

Customer Experience (CX) & CRM: We’re revolutionizing customer relationships from start to finish (digital journeys, automation, cutting-edge CRM tools, operational performance).

Unified Communications: We are modernizing, securing, and scaling the telecom infrastructures of the future.

Data & Artificial Intelligence: We make data speak (generative AI, machine learning, business algorithms, custom dashboards) to give our clients a competitive edge.

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BACKGROUND

Become the architect of connectivity and the driving force behind cloud transformation!

As a CCaaS Expert, you'll join our Unified Communications team to help our clients tackle their biggest challenge: the transition from "legacy" (on-premise) systems to the power of the cloud.

Your goal? To carry out large-scale, secure migrations while ensuring a seamless user experience. For us, technology is a means to build connections!

Your Achievements
Your main responsibilities will include:

Your main responsibilities will include:

  • Strategic Migration: Technically oversee the phase-out of on-premises infrastructure in favor of cloud-native solutions (Genesys Cloud CX or Amazon Connect).
  • Design & Architecture: Design target architectures, omnichannel routing strategies, and complex IVR flows.
  • Integration & Connectivity: Ensure the CCaaS is interconnected with the rest of the IT system (CRM, APIs, webhooks, Lambda functions).
  • Performance & Reliability: Configure high availability and ensure quality of service (QoS) for large-scale Voice over IP (VoIP) traffic.
  • Consulting Services: Audit existing environments (Avaya, Cisco, Genesys Engage) and recommend the best migration paths.
your profile
You are our ideal candidate if you have

Technical Skills

  • Advanced proficiency in Genesys Cloud and/or Amazon Connect ( certifications are a huge plus).
  • Solid foundation in VoIP and SIP networks and protocols.
  • Ability to write scripts to automate deployments (Terraform, AWS CDK, Python).
  • Knowledge of CRM ecosystems for CTI integration.

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Personality

  • Meticulous: Migrating thousands of users leaves no room for improvisation.
  • Collaborative: You enjoy sharing your knowledge and learning from the team.
  • Curious: Always on the lookout for new features from CCaaS providers.

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Experiences
  • Holds a master's degree (BAC+5) in engineering or an equivalent degree.
  • You have solid experience in the contact center/telecommunications industry.
  • You have already carried out (and successfully completed!) migration projects to SaaS/cloud solutions.
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Why is it so great to work HERE?
Benefits
  • A position with diverse, cross-functional responsibilities—no time to get bored!
  • A young, dynamic team full of positive energy!
  • As one of the first members of the team, you'll be a key pillar of a rapidly growing company.
  • A warm atmosphere and genuine interactions.
  • Regular events! (After-work gatherings, parties, seminars, team-building activities, etc.)
  • A premium work environment equipped with state-of-the-art facilities.
  • Quality entertainment: PS5, Switch 2, ping-pong, foosball.
  • Comprehensive health insurance (Benefiz), meal vouchers (Swile), and a vacation bonus.
The Recruitment Process
  • Le Match: Our experts review your resume.
  • First Contact: A call with our recruitment manager to discuss your goals and our vision.
  • Showcasing Your Skills: Create and submit your personalized Skills Portfolio to our client.
  • The Meeting: An interview with the end client to confirm that the technical and personal fit is right.
  • Feedback: We'll get back to you quickly to kick off the adventure!
When do we start?

Flexible

Our HQ

Clichy-Levallois (92)

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