NLP Expert (AI Engineer)

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Job Description

PERMANENT CONTRACT

Flexible

Clichy-Levallois

5 years of experience

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THE COMPANY

Founded in 2022, IKATAN means "link" in Indonesian. More than just a catchy name, it's at the core of our DNA. Our true added value lies in the connections we forge daily:

Internally: Among our consultants, to build true All-Star Teams where mutual support is a fundamental principle.

With our clients: To move beyond the 'supplier' cliché and become their trusted strategic partner.

In our projects: By perfectly aligning our clients' requirements with our consultants' career objectives. That's the synergy of success!

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Rapid growth:

In just 3 years, our approach has proven successful, and the journey has taken off.

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We have grown from:

3 passionate founders to a team of 40 collaborators.

a single initial project to over fifteen active clients.

a historical specialization (contact centers) to recognized expertise in the hottest topics in Tech.

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Our Scope of Expertise (What you will offer our clients!):

Customer Experience (CX) & CRM: We revolutionize end-to-end customer relationships (digital journeys, automation, cutting-edge CRM tools, operational performance).

Unified Communications: We modernize, secure, and industrialize the telecom infrastructures of tomorrow.

Data & Artificial Intelligence: We leverage data (generative AI, Machine Learning, business algorithms, custom dashboards) to give our clients a competitive edge.

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CONTEXT

Give a voice and intelligence to the interactions of tomorrow! In our customer relationship ecosystem, AI is more than just a trend—it’s a revolution. As an NLP Expert, you’re at the heart of this transformation. Your mission is to develop and integrate generative AI engines, voicebots, and chatbots capable of understanding humans. Here, you’ll use technology to strengthen the bond between brands and their customers through conversational intelligence that

Your Achievements

Your main achievements will include:

NLP/NLU Development: Design and integrate natural language understanding engines for complex voicebots and chatbots.
Generative AI: Implementing solutions based on LLMs (Large Language Models) to automate and enhance customer service responses.
Sentiment Analysis: Developing semantic analysis tools to measure customer satisfaction and the tone of customer interactions in real time.
Training & Optimization: Monitor model accuracy, manage training phases (fine-tuning), and improve the relevance of responses.
IT Integration : Connect AI engines to contact center tools and business knowledge bases via APIs.

Your Profile

You are our ideal candidate if you have

Technical Skills

Frameworks & LLMs: You are proficient in leading frameworks (Hugging Face, spaCy, LangChain) and the APIs of major LLMs (OpenAI, Anthropic).
Bot Platforms : You have previous experience working with bot platforms (Dialogflow, Rasa) or call analytics solutions.

Personality

Innovative: You are passionate about AI and stay constantly up to date on the latest research publications.
Analytics: You know how to handle data with precision to identify effective patterns.
Communicator: You knowhow to explain how AI works to non-technical audiences in a way that reassures and convinces them.

Experience

Education: You have a master's degree (BAC+5) in AI Engineering, Data Science, or Computer Science.
Experience: You have significant experience in NLP (Natural Language Processing) and conversational technologies.

Join Us

Why is it so great to work WITH US?

Benefits

A role with diverse and cross-functional responsibilities – no time for boredom!
A young, dynamic team full of positive energy!
As one of the first, you will be a key pillar of a rapidly growing company.
A positive atmosphere and genuine human interactions.
Regular events! (After-work gatherings, parties, seminars, Team Building, etc.)
A premium work environment equipped with state-of-the-art facilities.
Quality entertainment: PS5, Switch 2, ping-pong, foosball.
Comprehensive health insurance (Benefiz), meal vouchers (Swile), and a holiday bonus.

The Recruitment Process

Le Match: Our experts review your resume.
First Contact: A call with our recruitment manager to discuss your goals and our vision.
Showcasing Your Skills: Create and submit your personalized Skills Portfolio to our client.
The Meeting: An interview with the end client to confirm that the technical and personal fit is right.
Feedback: We'll get back to you quickly to kick off the adventure!

When do we start?

Flexible

Our HQ

Clichy-Levallois (92)

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